Managed vs. Professional Services: Finding the Right Option

Your business has been impacted by technology issues at some point, right? Every business has at one time or another. But when it happens, it’s usually a situation that is unique to your company. You don’t have the same issues as the business down the street or one across town.

Then why are most technology solution vendors providing the same types of service?

At Velecor, we decided not to offer cookie-cutter services, because there aren’t any cookie-cutter problems. They are all different and unique.

For that reason we offer two categories of service that address every technology need a business might experience. They are our Managed Services and Professionals Services packages. Here’s an explanation of both.

Managed Services

This packaged, white-glove service allows you to focus on growing your core business without worrying about IT distractions. A flat monthly fee with an agreed-on number of hours can be applied to any type of technology service you need.

With this package, we provide proactive monitoring and management of your systems. This includes the ability to predict problems before they occur and negatively impact your business. It’s 24/7/365 support. While you sleep, our team, with over a century of combined experience, is on the job.

This program is also customized to fit your needs and even your budget. It’s not a cookie-cutter package but one developed for the individual needs of your business.

Some of the bonus elements involved with our Managed Services include the following:

• Unlimited support is available for a flat monthly fee
• Ability to forecast your IT expenditures on an annual basis
• Basic projects are covered and not additional
• We have multiple data centers that can support any need
• Velecor can support our customers’ infrastructure nationally
• Regular onsite support is available to businesses in the Tri-State area
• The assurance that your business is always up and running

Professional Services

This offering involves customized IT services that fit the customer’s particular needs. For example, we can provide expertise to manage significant projects within your organization. These types of engagements usually include custom development, data analytics, email migration or migrating your systems to the cloud.

In addition, Velecor can augment your existing team onsite in both short-term and long-term assignments. We can easily provide those skills that your present team may need.

We can also help with business consulting needs. Members of our team can supply fractional leadership in the IT and Finance areas.

The Professional Services program can also provide help in the following areas:

• Architecture and vendor selection
• Custom application development
• Database support needs
• Predicting your future sales through custom analytics

As you can see, there is no cookie-cutter approach here. Your technology or IT challenges are unique to your company. So it only stands to reason that your solution is too.

If you have questions about which service agreement will work best for your company, call Velecor today at 513-984-3900. Simply ask to speak with a member of our sales team, or contact us through this link here.